Booking FAQs

DOES BLU RUN THE LIDO?
No. We are the lido users group. This FAQ is put together by us to help users. We have some influence on booking policy, but we do not set it. We cannot see bookings, move bookings, cancel bookings - all this has to be done by Active Lambeth, who run the lido.

DO I NEED TO BOOK TO USE THE LIDO FACILITIES?
It’s preferable to book. You can walk in and ask for/buy a place for the next slot but you would take the risk that there is no space left.

HOW DO I BOOK?
You can either become a member or you can book on a pay-as-you-go basis. In either case, you need to register with Active Lambeth for an account.

HOW DO I BOOK FAMILY SWIMS?
You still need to register. When you do, navigate to "Swim" in the app. There MUST be an adult present in the water with children. Children under 4 yrs must be accompanied on a 1:1 basis. Children aged 4-7yrs must be accompanied by 1 adult per 2 children.

WHAT ARE THE PRICES / TIMES?
You can see prices and times on the Active Lambeth app (or booking webpage). Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled.

 
SHOULD I USE THE APP OR THE WEBSITE?
You can use either but we recommend using the Active Lambeth app. It is quicker and more reliable. The website can be slow sometimes. Make sure you add Brockwell Lido to your list of clubs (tap on 3 horizontal lines in the top left corner to do this).

DO I NEED TO QUEUE IF I'VE BOOKED?
As of August 2026, yes, everyone has to sign in at reception so everyone has to queue. A different system, using the digital card in the app, might be set up in future.

WHAT IF I'M LATE FOR MY BOOKED SESSION?
Please try and turn up on time. The booking system is designed to manage capacity for everyone's safety.
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If you're a few minutes late, don't worry. Turn up, talk to the front desk staff and they can sort it and let you go through.
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If you're really late, it will be treated like a no show. If there is an unavoidable reason for this please (politely) talk to staff.

WHEN DO SESSIONS GO LIVE FOR BOOKING?
Sessions go live for booking 7 days in advance at 10 pm (for instance, from 10 pm on Tuesday, you can book sessions for up to the next Tuesday). You can see dates further ahead than that in the booking system but cannot book sessions.

HOW DO I MOVE OR CANCEL A BOOKING?
Nobody can move a booking from one time or date to another.​

If you are a member, you can cancel a booking by going to the "my bookings" section and clicking cancel. You can then rebook another session, where available.
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Non members (i.e. pay as you go customers) cannot cancel or move bookings, unfortunately.

LIGHTNING AND POOL CLOSURES
Lightning means that the pool is closed for 40 minutes after the last peal of thunder, for safety. Active Lambeth does not issue cash refunds. You will get a cashless credit you can use to book an alternative session.

I'VE STILL GOT A PROBLEM
If you need to call the lido we strongly recommend doing so outside peak hours. The front desk cannot always stop what they are doing to pick up the phone. To reach the Lido reception directly, call 020 7926 8553 and press 1. Customer service can be reached at activelambeth@lambeth.gov.uk or on 0207 095 5100 (Monday–Friday, 9am–5pm).
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If you want to email the Active Lambeth team, you can do so here.