Booking FAQs

DOES BLU RUN THE LIDO?
No. We are the lido users group. This FAQ is put together by us to help users. We have some influence on booking policy, but we do not set it. We cannot see bookings, move bookings, cancel bookings - all this has to be done by Fusion Lifestyle, who run the lido.

DO I NEED TO BOOK TO USE THE LIDO FACILITIES?
Yes. Since the COVID-19 pandemic, all sessions for the pool, gym and classes must be prebooked. There are no walk in sessions. You cannot queue up to get access like you used to.

HOW DO I BOOK?
You can either become a member or you can book on a pay-as-you-go basis. In either case, you need to register with Fusion Lifestyle for an account.

HOW DO I BOOK FAMILY SWIMS?
You still need to register. When you do, navigate to "Book Lido Swims" in the app. There MUST be an adult present in the water with children. Children under 4 yrs must be accompanied on a 1:1 basis. Children aged 4-7yrs must be accompanied by 1 adult per 2 children.

WHAT ARE THE PRICES / TIMES?
You can links to prices and times here. Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled.

 
SHOULD I USE THE APP OR THE WEBSITE?
You can use either but we recommend using the Fusion Lifestyle app. It is quicker and more reliable. The website can be slow sometimes.
​
If you have to use the website to book a swim, here's how to do it quickly: search by date.
 
Log in > Ensure that Brockwell Lido is selected  > Search in the date box for the date you want - select the date > Scroll down to Lido Lane Swimming > Click > This brings up the date and means you don’t have to scroll through each day.

DO I NEED TO QUEUE IF I'VE BOOKED?
If you've booked a session and you've got a Fusion swipe card, you can proceed and swipe through.

WHAT IF I'M LATE FOR MY BOOKED SESSION?
Please try and turn up on time. The booking system is designed to manage capacity for everyone's safety.
​
If you're a few minutes late, don't worry. Turn up, talk to the front desk staff and they can sort it and let you go through.
​
If you're really late, it will be treated like a no show. If there is an unavoidable reason for this please (politely) talk to Fusion staff.

WHEN DO SESSIONS GO LIVE FOR BOOKING?
Sessions go live for booking 7 days in advance, even though you may be able to see dates further ahead than that in the booking system.

HOW DO I MOVE OR CANCEL A BOOKING?
Nobody can move a booking from one time or date to another. Some members might see an option to move bookings when logged in online to the Fusion booking system. The option to move bookings does not work. Nobody can move bookings.
​
If you are a member, you can cancel a booking by going to the "my bookings" section and clicking cancel. You can then rebook another session, where available.
​
Non members (i.e. pay as you go customers) cannot cancel or move bookings, unfortunately.

LIGHTNING AND POOL CLOSURES
Lightning means that the pool is closed for 40 minutes after the last peal of thunder, for safety. Fusion does not issue cash refunds. You will get a cashless credit you can use to book an alternative session.

I'VE STILL GOT A PROBLEM
If you need to call the lido we strongly recommend doing so outside peak hours. The front desk cannot always stop what they are doing to pick up the phone. The telephone number is 020 7274 3088.
​
If you want to email the Fusion team at Brockwell lido, you can do so here.